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At Liberty Living Homecare, we are committed to providing high-quality care and ensuring that all concerns are handled fairly and efficiently. You have the right to make a complaint if you are unhappy with our services.

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Contact Details

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If you have any concerns or wish to make a complaint, please contact us:

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Email: complaints@libertyhomecare.ie

Phone: 01-416 3717
Postal Address: 1A/1B Bluebell Business Centre, Old Naas Road, D12 TN30

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If you would like to receive a copy of our complaints policy, please don't hesitate to contact us.

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Complaint Resolution

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All complaints are promptly escalated to the Complaints Officer. We handle all concerns fairly and aim to resolve any issues as quickly as possible. If you are dissatisfied with the outcome, your complaint will be reviewed by Complaints Manager.

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If you remain dissatisfied with our response, you can escalate your complaint through the Health Service Executive's (HSE) "Your Service, Your Say".

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You can do this by:
Email: yoursay@hse.ie
Online: Complete the Your Service Your Say feedback form
Phone: Call 1800 742 444
Post: Send your complaint to:

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Your Service Your Say
Health Service Executive
Oak House, Millennium Park
Naas, Co. Kildare
W91 KDC2

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If you remain dissatisfied, you have the right to escalate your complaint to the Ombudsman:

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Office of the Ombudsman
6 Earlsfort Terrace, Dublin 2, D02 W773
Phone: +353 1 639 5600
Website: www.ombudsman.ie